What breaks with standard-market charter vendors
The 4 pain points that come up on almost every HR Teams intake call:
- Signing a shuttle contract that turns out to have driver-safety gaps discovered after an incident
- Getting 30 separate invoices for a conference shuttle instead of one consolidated bill
- Employee complaints about shuttle no-shows with no visible dispatch line to escalate
- Approvals for one-off event transport bogged down in procurement for weeks
What we do differently for HR Teams
COI naming your company
Certificate of insurance naming your company as additional insured, available within 24 hours of contract signing. 5 million dollar minimum liability, 10 million on request. Workers comp verified.
Monthly consolidated invoicing
All shuttle routes and event bookings for the month consolidated into one invoice with cost centers and PO numbers per your finance team spec. Standard net-30 terms for corporate accounts.
Live GPS tracking for employees
Every route vehicle carries real-time GPS visible on a driver-tracker link you can share with employees. Reduces missed pickups and worker complaints. HR gets a weekly on-time performance report.
On-demand event shuttles
Same-week booking for events under 100 attendees. No procurement bottleneck. Direct booking through your dispatcher, invoice next business day.
Employee-safety audit ready
Every carrier provides carrier safety fitness rating (Satisfactory or None only), driver background check summary, and vehicle inspection records on request for your HR safety review.
MSA + statement of work
Master Services Agreement + per-route Statement of Work model. Sign the MSA once, roll in new routes and events without renegotiating the full contract each time.
How the workflow works
Frequently asked questions
Do you provide certificates of insurance?
Yes within 24 hours of MSA signing. Standard COI: 5 million dollar commercial auto liability naming your company as additional insured, workers compensation coverage confirmed, employer's liability, and vehicle inspection currency. 10 million dollar coverage available on request at modest premium.
Can we get one invoice per month for all our routes and events?
Yes. Consolidated monthly invoicing is standard for HR accounts. All routes, all events, all cost centers on one invoice with PO numbers per your finance team spec. Net-30 terms. ACH, credit card, or check accepted.
How does the driver-safety audit work?
For corporate safety reviews, we provide carrier safety fitness rating (Satisfactory or None only in our network), driver motor vehicle records for the specific drivers assigned to your account, FMCSA drug and alcohol testing program certification, and current DOT vehicle inspection reports. Full audit package delivered within 48 hours of request.
Can we book a shuttle for a same-week event?
Yes for events under 100 attendees in Central Florida, South Florida, or South Carolina if we have vehicles available. Rates run 10 to 20 percent above standard for inside-7-day bookings but no procurement bottleneck. Direct-book with your dispatcher.
What if an employee complains about the shuttle?
Every employee has a direct link to the driver-tracker portal which includes a complaint form. Complaints route to BusBrother dispatch AND your HR contact simultaneously. Dispatch responds within 2 business hours; carrier-side incidents get investigated within 24 hours and reported back.